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RETURNS / REFUNDS

A clear path when something isn’t right.

Return eligibility is determined by the seller policy attached to the order, together with the platform’s return and refund rules.

Before requesting a return

Review the product’s return policy, the applicable time window and any condition requirements. Keep evidence such as photos when the item arrives damaged or materially different from the listing.

Refunds

Approved refunds are recorded against the order and handled through the payment/refund flow configured for the deployment. Timing can vary by payment method.